Legal notice
Effective Date: September 2026
Welcome to Universa Mart. By accessing or using our website, placing an order, or purchasing products from us, you acknowledge and agree to the terms stated in this Legal Notice and our applicable policies.
1. Business Information
Business Name: Universa Mart
Website: www.universamart.in
Business Address: universa Mart by Sri Vari, Spra 72, Attinkuzhi, Kazhakkuttom, Trivandrum, Keralam, India
Email: universamart2@gmail.com
Phone: +91-8089914422 / +91-9207766600
Please replace the above placeholders with your actual business details before publishing this notice.
2. Nature of Our Business
Universa Mart is an online shopping platform offering products to customers through our website and other authorized online channels.
We aim to provide customers with products according to the descriptions, specifications, prices, and availability displayed on our platform.
If a customer is looking for a product that is not currently available, Universa Mart may, where possible, attempt to arrange or source the requested product, subject to availability, supplier terms, applicable laws, and customer confirmation.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, availability, and other information displayed on our website are accurate.
However, minor differences may occur between product images and the actual product due to photography, lighting, display settings, packaging changes, or manufacturer updates.
We reserve the right to correct genuine errors or inaccuracies and update product information when necessary.
4. Prices and Payments
All prices displayed on the website are subject to applicable taxes, delivery charges, and other charges, where applicable.
The final amount payable will be displayed before the customer completes the purchase.
We may change product prices or availability without prior notice, but such changes will not affect an order that has already been confirmed except where permitted by applicable law.
5. Orders
An order placed through our website is subject to acceptance and confirmation by Universa Mart.
We reserve the right to cancel or decline an order in circumstances such as:
- Product unavailability
- Incorrect product or pricing information
- Suspected fraudulent or unauthorized transactions
- Incorrect or incomplete customer information
- Delivery restrictions
- Circumstances beyond our reasonable control
If payment has already been received for an order that we cancel, the applicable amount will be refunded in accordance with our Refund Policy.
6. Shipping and Delivery
Universa Mart generally aims to deliver orders within 10 working days from order confirmation.
Delivery times may vary depending on product availability, destination, courier services, weather, public holidays, transportation issues, or other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for complete details.
Where applicable, consumers have rights regarding goods that are defective, deficient, materially different from what was advertised/agreed, or delivered later than the stated delivery schedule, subject to applicable law and exceptions such as force majeure.
7. Returns, Refunds and Exchanges
Returns, refunds, replacements, and exchanges will be handled according to our Return & Refund Policy.
Customers should review that policy before placing an order.
Nothing in our policies is intended to exclude or restrict any rights that consumers have under applicable Indian law.
8. Intellectual Property
Unless otherwise stated, the content appearing on the Universa Mart website, including our logo, brand name, text, graphics, photographs, designs, and other original materials, belongs to or is used lawfully by Universa Mart.
No content may be copied, reproduced, modified, distributed, or commercially exploited without appropriate permission, except where permitted by law.
9. Third-Party Services
Our website may use third-party services such as payment gateways, logistics providers, hosting services, analytics providers, and other service providers.
Such services may be governed by their own terms and privacy policies.
Universa Mart is not responsible for the independent policies or actions of third-party service providers, except to the extent required by applicable law.
10. Privacy
We may collect and process information necessary to process orders, provide customer support, arrange delivery, process payments, and operate our website.
Personal information will be handled in accordance with our Privacy Policy and applicable data-protection laws.
India's current data-protection framework includes the Digital Personal Data Protection Act and the Digital Personal Data Protection Rules, 2025.
11. Customer Complaints and Grievances
If you have a complaint, concern, or question regarding an order or our services, please contact us using the details below:
Grievance / Customer Support Contact:
Name: Sri Vari
Email: universamart2@gmail.com
Phone: +91-9207766600
Address: Spra#72,Attinkuzhi, Kazhakkuttom,Trivandrum,Kerala
We will make reasonable efforts to acknowledge and address customer complaints in accordance with applicable law.
12. Limitation of Liability
Universa Mart will make reasonable efforts to maintain accurate website information and reliable services.
To the extent permitted by applicable law, Universa Mart will not be responsible for losses caused by circumstances beyond our reasonable control, including interruptions to third-party services, courier delays, natural events, technical failures, or other force-majeure circumstances.
Nothing in this notice limits or excludes any liability or consumer right that cannot legally be limited or excluded.
13. Changes to This Notice
Universa Mart may update this Legal Notice from time to time to reflect changes in our business, website, services, or applicable laws.
The updated version will be published on this page with the revised effective date.
14. Governing Law
This Legal Notice and the use of our website shall be governed by the laws applicable in India, subject to the rights and protections available to consumers under applicable law.
15. Contact Us
For any questions regarding this Legal Notice, please contact:
Universa Mart
📧 Email: universamart2@gmail.com
📞 Phone: +91-8089914422 / +91-9207766600
📍 Address: Spra#72, Attinkuzhi, Kazhakkuttom, Trivandrum, Keralam, India
🌐 Website: www.universamart.in
Universa Mart — Everything you need. If we don't have it, we'll arrange it for you.